Privacy

Effective 3 September 2026

LabelNinja is designed to collect only the information needed to run the game, organisation workspaces and subscriptions.

Information we process

• Organisation account details such as organisation name and administrator email.
• Player names or self-selected nicknames, campaign activity, answers and scores.
• Invitation email addresses supplied by an organisation administrator.
• Country code supplied by our hosting provider. We do not store player IP addresses.
• Subscription identifiers and billing status supplied by our payment provider. Card details are handled by Stripe and do not pass through LabelNinja.

Why we process it

We use this information to provide the service, secure accounts, deliver invitations, show learning results, calculate active-user usage and meet contractual or legal obligations.

Organisation data

For private campaigns, the organisation controls the purpose and participants. LabelNinja processes the campaign data to provide the service. Public-game results are used to operate the game and improve its learning experience.

Retention and sharing

Game results expire automatically after 90 days unless a different retention period is agreed. Authentication rate-limit records are short-lived. Data is shared only with infrastructure, email and payment providers needed to operate the service, or where legally required.

Your choices

Use a nickname when you do not want your name on a leaderboard. You may ask your organisation administrator to access or correct private-campaign data. Other privacy requests can be sent through the contact details supplied with the relevant organisation agreement.

Security

We use password hashing, signed secure cookies, tenant separation, rate limiting and verified payment webhooks. No online service is risk-free; suspected security issues should be reported promptly through the organisation administrator.